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FAQ

FREQUENTLY ASKED QUESTIONS are queries those are generally occur in our customer’s mind. To solve all our customer queries, we have mentioned some of the FAQ’s. Feel free to contact us for further queries.

Several factors that can cause system freezing. First, if running in the cooling mode check your filters; restrictions in air flow can lead to freezing. Next, thaw the system out by turning off the cooling and running the fan. Also, try turning the system to the heat mode until the ice has melted. If the problem recurs after checking for air restrictions and thawing your system thawed, schedule a service call with Horizon Services. Our service technicians will check the refrigerant level. They may also have to clean the evaporator coil, check the blower speed and check for any intermittency in blower operation. A service technician can also evaluate other conditions that may make your system prone to freezing and recommend the best course of action.
We offer tune-ups for all brands of central heating and cooling equipment. Equipment serviced includes central air conditioners, furnaces, heat pumps and air quality systems such as whole-home humidifiers, dehumidifiers and air cleaners. Tune-up service is also available for oil furnaces, ductless mini-splits and boilers in many markets.
A larger heating system with more capacity delivers less comfort and costs more to operate. An air conditioner is at its least efficient when it is first turned on. A system with too much capacity will run in numerous short cycles, turning on and off repeatedly, therefore causing it to be less efficient. Also keep in mind that an air conditioner only removes humidity when it’s running, so a system with shorter run cycles doesn’t remove humidity from the air very well.
Check to be sure that the air conditioner or furnace is turned on. Check that the breakers and the disconnects are turned on and be sure the thermostat is set correctly. Also make a note of any strange noises or smells.
We can send a home comfort specialist to your home for a FREE consultation to examine your home inside and out to determine the right system for your needs. Many homeowners assume that a new HVAC system will solve their problems, and sometimes that is the case, but frequently there are underlying issues that need to be addressed simultaneously to achieve the kinds of efficiencies possible with a new unit.
You can contact or schedule an appointment with BERCO by calling +91 657 2320554 / 6570963 or by filling our our contact us form. Generally, we respond within a few minutes and at the very most, 24 hours. We do provide emergency service at night and on weekends!
Regular filter replacement helps your heating and cooling system operate at peak levels and improves indoor air quality. It is important to change filters regularly to ensure proper air flow and to keep your home free from dust, allergens and germs. Depending on the type of filter you have, you may require weekly or monthly filter replacements. BERCO service or installation technician will recommend the ideal filters and replacement schedules for your unit(s).
To properly size an HVAC system, you will need to have a detailed load calculation and evaluation of your home performed. The Home Depot performs this service for FREE. Call +91 657 2320554 / 6570963 to schedule your FREE no-obligation, in-home estimate today.
No, we cannot provide a quote over the phone, as pricing varies based on your needs and the unique conditions in your home. In order to properly size your system, a detailed load calculation must be performed by a qualified technician. Installing an oversized or undersized unit may result in higher utility bills and your system may not heat or cool at capacity.

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